Pepwell processes and ships orders with care to ensure secure and timely delivery of research materials.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and holidays. Processing times may vary during periods of high order volume or due to verification requirements.

Shipping Methods

We offer reliable shipping options through trusted carriers. Available shipping methods and estimated delivery times are displayed at checkout and may vary based on destination.

Shipping Destinations

Pepwell ships to approved domestic and international locations where permitted by law. It is the customer’s responsibility to ensure that the purchase, importation, and use of research products complies with all applicable local and international regulations.

Tracking Information

Once your order has shipped, tracking details will be provided via email. Please allow time for tracking information to update after dispatch.

Delays & Responsibility

Pepwell is not responsible for delays caused by carriers, customs clearance, incorrect shipping information, or events beyond our control. Any delivery issues should be reported promptly so we may assist where possible.

Order Accuracy

Please ensure all shipping details are correct at checkout. Pepwell cannot be held responsible for orders shipped to incorrectly provided addresses.